Every eligible order on PLUGG is covered by a money-back guarantee. If a trade goes wrong and it's not your fault, you get your money back — because it never left escrow in the first place.
Pay through PLUGG and if you don't get what you paid for, you're refunded in full. No delivery, wrong item, or stolen goods — you're covered. Simple.
If any of these happen on an eligible order, you get a full refund.
The seller never handed over the account, currency or code within the delivery window.
Wrong rank, missing skins, a banned account, or a login that doesn't work as listed.
The account or code turns out to be stolen or charged-back and gets taken away from you.
Fast, evidence-based, and the money stays frozen the whole time.
Open a dispute from your order before the confirmation window closes. One tap, no long forms.
The trade room already logs the handover. Add screenshots if you have them — most cases don't need more.
AI plus a human moderator check delivery proof against the listing. Usually decided in hours.
If the claim stands, your money returns to your original payment method. Nothing to chase.
We keep this honest so you always know where you stand.
Escrow, verified sellers, and a money-back guarantee on every eligible order.