If a trade doesn't go right, you're not on your own. Open a dispute and the money freezes instantly — then AI and a human moderator sort it out using real evidence, usually within hours.
If any of these happen before you confirm, raise it — don't confirm.
The seller hasn't handed over within the delivery window.
Wrong rank, missing items, or a banned/locked account.
The login or recovery details don't work, so you can't lock the account down.
Four steps, money frozen the whole way through.
Tap "open dispute" on your order. Funds freeze in escrow immediately.
The trade-room log, delivery proof and any screenshots are pulled together automatically.
AI flags the risk; a human moderator reads the evidence and makes the call.
Money moves to whoever is right. Bad-faith accounts get actioned.
Decisions are based on evidence, not who shouts loudest.
Timestamped record of the handover.
Screenshots, codes and confirmations.
What was promised vs delivered.
Past behaviour of both sides.
Fair means the money goes to the right person — never to us.
Open a dispute from the order page and our team takes it from there.