To run the marketplace, process trades, verify identity, prevent fraud, resolve disputes, pay sellers, support you, and improve the Platform. We use fraud-screening signals to keep trades safe.
Seller verification documents are used only to confirm identity and eligibility, are encrypted, and are never shown to other users. Buyers only ever see a seller's verified badge and rating.
To help our team, an AI service (Claude, made by Anthropic) looks over the ID photos and selfie you send when you apply to sell. It checks things like whether the photos are clear, whether the name matches, and whether the ID looks edited or expired. It only gives our staff a suggestion. A person always decides whether to approve or decline you. Anthropic uses the photos only to give that answer and keeps them for no more than 30 days.
Payments are handled by a licensed, PCI-compliant payment provider. PLUGG does not see or store your full card number. We keep records of transactions for accounting, dispute and legal purposes.
We use essential cookies to keep you signed in and secure, and limited analytics to understand and improve the Platform. You can control non-essential cookies in your browser or our cookie settings.
Only as needed to run the service: our payment provider, verification and fraud partners, an AI service (Anthropic) that helps check ID photos, and hosting/infrastructure providers — under contract. We share data with authorities only when legally required. We do not sell your personal data.
Encryption in transit and at rest, access controls, and separation of sensitive data. No system is perfectly secure, but we take reasonable, industry-standard measures and review them regularly.
As long as your account is active and as required for legal, accounting and dispute purposes. When no longer needed, data is deleted or anonymised.
Depending on where you live, you may request access to, correction of, or deletion of your data, and object to certain processing. Contact us to exercise these rights; we may need to verify your identity first.
PLUGG is not for anyone under 18. We don't knowingly collect data from children, and will delete it if we learn we have.
We may update this policy. Material changes will be announced, and the "last updated" date above will change. Questions? See our contact page.